JEL Pacific works with manufacturers and artisans across the world to source the best quality products at the prices that suit you.

This results in all our orders being shopped to you from across the world – from Mainland USA and China. However we do ensure we can track our orders for your extra piece of mind.

Yet because your products are coming from so far away they often take  3-5 weeks to arrive. So no worrying if the product doesn’t arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

How do you ship packages?

We provide free shipping from our warehouses in Asia by ePacket, EMS and USPS depending on the weight and size of the product.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

How long does shipping take?

Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:

Location *Estimated Shipping Time
The United States 12-30 Business days
Canada, Europe 12-30 Business days
Australia, New Zealand 12-30 Business days
Mexico, Central America, South America 12-30 Business days
United Kingdom 12-30 Business days
Switzerland 12-30 Business days

*This doesn’t include our 2-5 day processing time.